The recorded training in MP3 format discusses the following:

• Staying organized 
• Working with seniors and agreeing to work together
• Bill rates 
• Drive time and gas
• Providing credit
• Booking appointments 
• Client folders
• Tracking your time
• Project work vs. hourly work 
• Working with families 
• Determining the scope of services 
• Receipts
• HIPPA 
• Office hours
• Rate increases
• Dress 
• Setting appointments 
• Emergencies 
• Vacations
• Gifts 
• Special deals
• Setting up your car 
• Several additional topics are included

The training is in three parts and runs for 48 minutes.

This training additionally includes in Word format:

• A syllabus
• A copy of the "Daily Report Register" which helps you to take notes about what happened with your clients and to keep track of your time.